Privacy Policy

This privacy policy discloses the privacy practices for Velocity it applies to information collected through our website and related platforms.

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Velocity Home Lifts is committed to protecting your privacy and to the accuracy of personal information that it holds.

Velocity Home Lifts undertakes that it will treat all personal information provided to it in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 incorporating the new Australian Privacy Principles and pursuant to the Privacy Act 1998 (as amended).

Velocity Home Lifts may acquire and hold personal information as a result of receiving an enquiry in relation to its products and services. Personal information received will be restricted to information provided by the individual or business enquiring in relation to our products or services.

Velocity Home Lifts may release personal information about you where there is a duty to the public to disclose that information, where we are required by law or where the interests of Velocity Home Lifts require disclosure. However, Velocity Home Lifts will not sell or disclose your information to any individual or entity outside of Velocity Home Lifts companies and their approved business partners including builders and engineers without your permission.

If you have any questions at all regarding the collection, storage, use or disclosure of your personal information by Velocity Home Lifts, please call us on 1300 008 607 or email 

Information We Collect

Two types of information are collected:

Personal, or “individually identifiable,” information including but not limited to name, address, phone, fax, and mobile numbers: email address.

Standard web server / visitor traffic information, commonly referred to as “aggregate information,” regarding overall website traffic patterns. Normally, web servers collect this type of basic information as part of their web log processes. We only use this information for statistical, reporting and website administration and maintenance purposes. It is not used in a way that individually identifies you, and we do not report on individual users.

Velocity Home Lifts does not collect any sensitive information which is defined as including an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal records, health information and genetic information about an individual that is not otherwise health information.

Collection and use of Personal Data

Velocity Home Lifts will collect and record information you choose to provide through the online forms on this website. If you do submit online forms containing personal information, we will use that information to respond to your message. The main purpose of collecting and using personal information submitted through our site is to respond to customer enquiries or feedback from websites and social media. The information gathered will only be used to complete your request unless specifically stated on a particular form.

Information provided by you will be handled in accordance with Australian privacy laws. Velocity Home Lifts maintain strict privacy standards and procedures with a view to preventing unauthorised access to your data by anyone other than Velocity Home Lifts.

Email addresses may be added to a mailing list for the purposes of outbound marketing but will not be provided to any third party.

Videos and Photos

Velocity Home Lifts may videotape or photograph installations of lifts for Quality and Marketing purposes. We will ask your permission to use any photo or video that you are captured in. You agree that we may take photographs and videos of your lift installation for marketing purposes. This may include brochures, social media, websites, and other forms of advertising.

Please let us know if you do not wish for us to take photos and videos of installations.

Third Party Information

Velocity Home Lifts will not disclose your personal information to a third party without your consent, except where we are authorised or required to do so by law or other regulation.


We may use cookies on our site. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences. You can find more information about cookies at the Microsoft website.

Security of your Personal Data

The protection of personal privacy is a priority at Velocity Home Lifts.

Velocity Home Lifts will take such steps as are reasonable in the circumstances to ensure personal information is protected from misuse, interference, loss and from unauthorised access, modification, or disclosure.

This website does not provide facilities that guarantee secure transmission of information over the internet. You should be aware that there are risks in transmitting information across the internet, including online forms and email. If you are concerned about conveying sensitive or personal material to Velocity Home Lifts over the internet, contact us by telephone to discuss the matter.

Amend / update information

If you believe that any information held by us about you is incorrect, inaccurate, not current, relevant or incomplete you should contact us to have us amend this information. Any information which is found to be incorrect, inaccurate, not current, relevant or incomplete will be corrected as soon as possible. 

Access Rights to personal information

You have the right to access personal data that is held about you. To obtain a copy of your personal information we hold, please fill in our online form at the “contact us” button on this website or phone us directly. Velocity Home Lifts will deal with requests for access to personal information that it holds in the manner requested by the individual if it is reasonable and practicable to do so. 

Notification of changes to the Privacy Statement

Velocity Home Lifts may change the content or services found on our website at any time without notice; consequently, our Privacy Statement may change at any time also without notice.

How you can make a complaint about how we manage your personal information

Contact Velocity Home Lifts directly by phone 1300 008 607 or email us at

Velocity Home Lifts will act on enquires and questions using established internal processes and procedures and will provide an initial response to all matters raised within 10 working days of the matter being raised.

These terms and conditions relate to the use of this web site and are governed by the laws in force in the State of New South Wales, Australia.

Unauthorised access of this web site and associated software is unlawful and may result in legal proceedings.